Please help us to keep the system working by not abusing the services we offer. Our receptionists are fully trained and try to do a difficult job as well as possible. Do please remember, that if you are kept waiting or seem to be asked one or two irritating questions, it is because they are carrying out procedures intended to help the practice run smoothly. They need to established the urgency of your request, so try to give them the necessary information.
Why does the receptionist need to ask what's wrong with me?